Send your questions to firstname.lastname@example.org.
Be sure to include your telephone number and serial number since it
may be necessary for a technician to call you back. Users of Account
Ability are encouraged to email their questions from the Account Ability
Help menu. Support requests via email are monitored
regularly, especially during tax season.
Toll Free Support
Call 1-888-IDMSINC (436-7462) or 1-800-582-5831 between the hours of
9:30 AM and 6:30 PM EST, Mon-Fri. Generally, you will always get a voice,
however, during the peak of the tax season support lines are extremely
busy and you may be asked to leave voice mail. IDMS takes every support
call seriously and works with each caller until the problem is solved,
so, please be patient. We will try to return your call within 6 hours.
On weekends and after hours, see E-Mail Support above.
Help Desk (Remote Desktop) Support —
Generate a Session ID and Password
With this level of support a technician connects directly to your PC
via a 128-bit secured internet connection that you initiate.
The connection requires a system generated session ID and Password that
you provide to the technician. Once connected, the technician will work
with you interactively in order to solve the problem at hand. At the
end of the session, the secured connection is destroyed and cannot be
reinstated without a new session ID and Password.
Data Conversions — We
Will Convert Your Database to Account Ability Free of Chage
Are you considering making a change from your current W2, 1099, or ACA
software to Account Ability?
We have converted many users of Newport Wave YES 1099 Software, 1099Pro
Software, 1099Express Software, Convey 1099 Software, EG Systems W2/1099
Filer, 1099FIRE, Real Tax Tools W2 Mate, Real Tax Tools 1099 Mate, Real
Tax Tools 1095 Mate, and AMS 1099-ETC. For more information, contact
IDMS technical support at 888-IDMSINC (436-7462).