Account Ability :: Testimonials

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Testimonials

We are known by the companies we keep...

Brooklyn Union Gas, Sunsweet, Chicago State University, Rite Aid, Illinois State University, California State University, NYS Comptroller's Office, H&R Block, University of Notre Dame, D.F.A.S., St. Lucie County, Citibank, USA EPA, American Express, Lockheed Martin, Northrop Grumman, City of Los Angeles, City of Rockville, Giorgio Armani, Louis Vuitton, Whitman College, University of Baltimore, City of Henderson, University of San Diego, NAACP, Century 21, The Carlyle Hotel, The Salvation Army, AAA, NYS Historical Association, Helping Hands of America, Virgin Atlantic...


	"Account Ability is a comprehensive, industrial-strength software solution for preparation and filing of annual wage statements and information returns..." Read our 2006 5-Star Review! Read our 2007 5-Star Review! Read our 2008 5-Star Review! Read our 2009* 5-Star Review!*

Congrats on the review in CPA Tech Advisor. You guys are 5-star.

David Hall
Southern Payrolls Inc.

Jeff, I would like to thank you and the staff of IDMS for the superb job you have done for us. Your dedication to provide excellent customer service is hard to find in organizations today. Never have I dealt with a company that is so responsive to our needs and willing to go the extra step to solve a problem. Your product is terrific, and we look forward to an extended business relationship.

Thanks again for everything!

Victor J. DeCola
Assistant Controller
University of Notre Dame

To whom it may concern:

Before Account Ability we were having numerous technical problems putting our files into the correct format for the IRS. When we found this company I called and spoke with Jeff and he answered all my questions and put me at ease before we purchased the product. When we purchased the product Jeff helped me immensely. He is GREAT at customer service and INCREDIBLY knowledgeable about the product. I would definitely recommend this software to others.

Thank you again Jeff!

Kristi Jarvis
Accounting Administrative Asstistant
CENTURY 21 Judge Fite Management Company
Ask The Judge Blog Site

I am compelled to write to you and let you know about the outstanding customer service I have received from your organization. From my initial inquiry to the technical support I received today from Jeff, I have been extremely impressed. Every question I asked has been answered, and each associate I have spoken to has provided me with excellent service.

I wish all of my vendors provided the level of support that your organization has provided to me.

Many thanks!

Denise Sobieraj
LAN Administrator
Ameritrust Mortgage

Subject: Phenomenal Customer Support

Sirs:

I use the Account Ability program to file 1099-INTs for my small bank. I began using your software last year. We also use QuickBooks and various other software packages at the bank.

Your company provides the best customer support I have ever encountered. The personnel are friendly, intelligent and helpful. Their patience rivals that of Job. I have had occasion to call in twice each year with problems which have arisen as a result of strangeness in my database program. This is a Microsoft Access program which provides the data for your software. Your support people have always taken the time to walk me through the difficulties and help me isolate the issues. They give me enough to enable the Access developer to solve the problem.

In addition, this year, I filed electronically for the first time. Your staff spent almost 30 minutes helping me navigate the IRS Fire system and making sure I got the forms filed. I had considerable difficulty logging on, and the people who helped me at IDMS were never condescending, or rude. It was a pleasure to deal with a real live person who knew what he was doing. We both have Ph.D. degrees in math and it was nice to chat while we waited for the upload to complete. What a pleasant person.

In sum, I feel I am taking unfair advantage of IDMS. I simply don't pay enough for the wonderful service you provide. Your software is excellent and your technical support is among the best I have ever encountered. Given that Intuit charges me for the mere privilege of asking them why their software has an internal error, I am eternally grateful to have found a company that provides support at no charge. I am not encouraging you to impose additional charges, but I felt you deserved praise for delivering a top quality product with effective backup at a most reasonable price.

Please feel free to publish this if you wish. I hope people know it is a bona fide letter.

Thanks again.

Arthur M. Field, Ph.D.
Capital Investment Funding, LLC
Easley, SC

I cannot begin to tell you how pleased I was with your 1099 program last year. I tried many other programs and yours was the only one that could print 1099 forms on my Deskjet printer without losing a single piece of information. Keep up the good work!

Looking forward to receiving the new version.

Casandra Wilson
Bookkeeper

Our firm has over 300 clients who rely heavily upon us for 1099 and 1098 preparation each year. In the past we used another software product that would cost over $500 each year to update. Am I glad I found you on the web. Not only did we get our job done in a fraction of the time we used to spend but we managed to save an addition $400 in software expense. One of your employees named Jeff helped us with converting and importing all of our information from the other software's database. I have to compliment him and IDMS for the professional way in which the job was done.

My partners and I would like to thank IDMS and Jeff for facilitating what used to be one of our most time consuming jobs each tax year. Keep up the good work! We are looking forward to doing business again.

Anthony Copolo

I just want to tell you folks what a pleasure it is to do business with a company like yours. California Canning Peach Association is the oldest existing agricultural bargaining unit in the world - not just our nation - but the world. Our growers grow 85% of all the peaches, IN CANS, on the store shelves. Our website: www.CalPeach.com

In years gone by, the job of issuing 1099s has been a huge undertaking. Since I have been using AccountAbility, it has become a piece of cake!!! In less than 1 hour, I installed the new version of your program, rolled over my prior year client information, used the mapping utility, and imported 539 1099-PATRs.

And I know that if I ever need help - all I have to do is email you guys - and you are right there to help me.

Thanks for a great program and a well run company to do business with.

Sincerely,

Lee Tipton
Bookkeeper
California Canning Peach Association
Sacramento, California

I just wanted to thank you for the changes you've made to the client management. This is exactly what we needed! Never have I dealt with a company that is so responsive. My client and my superiors are very impressed and pleased. We will definitely be singing your praises to whomever we run across that needs your services!

Thanks so much,

Martha McFadden
Artaban Solutions, Inc.
1176 Vickery Lane, Suite 100
Cordova, Tennessee 38018

Hello...

...and thank you for your very quick responses to our calls and questions. We operate a small contractor-based company and have been searching for software that will accommodate our year-end tax needs. After many dead-end searches and a software purchase from a local retailer, we believe that we have found a company that offers a good product and the support that a small company like ours requires. We do not have an IT department that can troubleshoot and solve our problems for us. We do not want to depend on an outside source for our accounting needs, which is what 90% of the software programs for 1099's require. We operate this company on a daily basis and prefer to have the responsibility rest on us, instead of a "payroll service". We are in the process of downloading Account Ability to do a "dry run" so to speak, as per your suggestion. From all of the communications to date with your company, we feel very confident already that we have found the answer to our needs. The testimonials we have read and the information that is on your website, which by the way, has been backed up identically by your representatives on the phone, has given us a good feeling about your product and your company. We hope to be up and running with your software very soon and see the answer to our year-end forms filing problems solved for good!

We will end this by telling you that your efforts have been greatly appreciated by two people that depend on companies like yours to operate a successful business of our own! Thank you again and we look forward to a great business relationship between our companies.

Lisa Marie.. & David - Owners
Serenity's Northern New Age
Peshtigo, Wisconsin

Subject: Thank You!!

Common Cents processes Form 1099-MISC, -DIV, and -INT for our clients. We had used the same program since 1992. This year their program would not let us enter data for more than 90 recipients, and we started looking for alternative programs.

Luckily, we found Account Ability!!

I want to take the opportunity to thank IDMS for the superb response to my questions prior to purchase, as well as the wonderful support I received from Jeff in setting up Account Ability. He even helped me apply for a Transmitter ID so I can submit forms electronically to the IRS.

I am also thrilled with the product! It is easy to use, the reports are very informative, and it is flexible, as well.

I know that my January will be less stressful thanks to Account Ability.

Irene G Coon,
President

Common Cents Bookkeeping
133 Nason Hill Road
Sherborn MA 01770
Phone (508) 647-4900
Fax (508) 647-4901

"Common Cents is genius dressed in its working clothes."
Ralph Waldo Emerson (with our apologies)

Just a note to let you know your 1099 software was a pleasure to use. I waited until the last minute and was determined not to spend hours adjusting forms on a dot matrix printer. For the first time this year, our 1099 forms were done by the end of the business day and I was not in the office until 9:00 pm.

I searched for 1099 software on the web, found 4 products that appeared to be what we needed, and downloaded demos of them all. Your product appeared to be the most straightforward so we purchased it from your web site.

The product worked exactly as advertised. The import function made data entry trivial. Because the software is well designed, operation was intuitive and there was no need to consult help for anything.

I rarely have the opportunity to make comments like this, but, at less than $100, your software represents such a good value that I felt it was the right thing to do.

Best regards,

Lyle Finkle, Jr.
LINK ENGINEERING COMPANY

Dear IDMS:

First of all, I would like to thank you on behalf of Mar-Jac Poultry, Inc. for your excellent Account Ability product. It is very user friendly, powerful, feature filled, and it costs fractions of other comparable products and/or services. Your mapping utility is also a tremendous tool allowing easy drag and drop mapping. You really did an A-1 job on it and you made our annual W2 and 1099 reporting much easier.

We here at Mar-Jac Poultry used to do our W-2’s and 1099’s in house using a line/dot matrix printer. You can imagine the types of problems we had with the processed volume (1,877 W-2’s and 208 1099’s) like paper jams, ribbon jams, unclear prints, manually resending printouts ... etc. Ever since we started using Account Ability, the only issue we have to deal with now is importing our data into an ASCII file and mapping it to Account Ability using your free A-1 mapping utility.

Thanks again,

Emad S. Hamid
Mar-Jac Poultry

Just wanted to say thanks. It not often that I find a vendor that responds so quickly and has a product that works as advertised. Great job!!

Thanks

Eric May
Manager
Financial Information Systems
10300 Jones Road
Houston, TX 77065

Jeff (and IDMS Inc Account Ability Support):

YES! Your fix works. It is a huge improvement in appearance and in efficient data entry for someone like me who prefers upper and lower case.

THANK YOU for the immediate response via your phone call and then the updated file via e-mail. Installation was flawless. It worked the first time.

Your ability to listen and take my issue seriously set a wonderful tone for me as a new user (or for that matter, even if I had been a repeat user). Now that you have set the bar high, I will always have great expectations. And, I can - and will - readily recommend your product.

THANKS AGAIN, JEFF. YOU MADE ME FEEL THAT I COUNT.

BARBARA FRANKHOUSER

Just wanted you to know how pleased I was with your product, and that I spread the word to our user support group with the following email:

The City of Frederick, MD found a company in NY called IDMS for printing W-2s and other tax forms. They have a software product called Account Ability. This software prints all tax forms for any type of printer. We will be purchasing blank 4-up W-2s this year because the software prints the actual form when merging the data. The customer service team was very knowledgeable of the AS400 system and gave hands on instructions and helped me map our file to the program. I was very impressed and extremely pleased with the quality of the W-2 output. Not to mention the time they have saved me in trying to merge and line up the data myself. I would highly recommend this product.

Michelle Burker
Payroll System Coordinator
The City of Frederick

Dear Jeff:

I want to let you know how pleased I am with your service. I can not believe the technical support I have received with my purchase. The handholding in getting my 1099's filed was unbelievable.

Thank you again.

Sandy Robertson
Certified Professional Advisor

Intuit® Master Builder™ 2003
Solution Resources

Dear Andi,

Just wanted to let you know that we were successful in doing all of our 1099s (we have 3 hours more time in a day) and only called Tech support once.

Best California Regards,

Everett Gibson
Controller

First let me say how much easier our end-of-year process has been since we started using Account Ability. This is our second year, and your software has received high marks from both our Payroll and Receipts & Disbursements departments as they can now see and update W-2 and 1099-MISC information directly without needing me to run reports. Plus I'm thrilled I no longer need to make coding changes whenever the IRS modifies the forms as I had to previously when we issued these statements on preprinted multi-part stock. Thank you so much for such a fine product at such a reasonable cost!

Steve Roethe
Lead Programmer / Analyst
International Mission Board

Jeff,

You were right in everything you said about the software - it was great! The HELP function is easily understandable and I got all my 1099s and W-2s completed!

You have a customer for life now!!

Robin G. Reilly
Robin G Reilly Accounting Services

I purchased Account Ability today and completed all my W2s (with some help from your support staff). It's a great product for the price . . . in fact, unbeatable! Even better, your technical support was quick and very helpful. That's amazing in today's world.

Thanks for having it available.

John E Miller
CFO & IT
Central Travel

I would like to take this time to commend your organization on a great product at a resonable price. I was stuck between a rock and a hard spot the last 2 weeks of February when I realized my software (Peachtree) doesn't support electronic filing of 1099s or W2s. I guess I knew this from last year but chose to ignore it.

I spoke to your order desk on a Friday afternoon and was using your software, with support, by 5:00pm Friday evening. Special thanks to Joe on your support desk for helping me. He is knowlegable about your product and understanding of my press for time.

Thanks again,

David Wetz
Excel Financial Company
Lubbock, TX

BRAVO!

I have been a Pension Actuary/TPA for 30 years and used at least 6 different systems for 1099, etc. Yours is by far the best and quickest to learn. I found nothing I didnt like.

Signed
A new fan
Jeff Sinclair
Sinclair and Co

Thanks - Great Product!

I just wanted to take a minute to thank you for all of the assistance you have provided since last August when we began testing AccountAbility. Having completed our busy season of W-2 and 1099 processing, I can conclusively say you have a great product, and my only regret is that we didn't discover you earlier.

Thanks again and we're looking forward to working with you in the future and to your new 941 and 940 products when released.

David Hall
Southern Payrolls Inc

Just wanted to say a quick thank you to the support folks at IDMS, particularly Harvey and Jeff. I have to file my W2's electronically and, since I only do this once a year, I never seem to remember from year to year how to accomplish this. Your support staff is always very helpful, not to mention patient, in getting my problems solved and everything set up the way it should be. And they never even mention that a missing link like me should probably never be allowed to get close to a computer!

Thanks again, guys.

Lorin Grinolds
CFO
Washington Charity Satellite Bingo

Kudos for Account Ability Software

I’m writing to let you know that this software has made a menial task much more pleasant and efficient. Our school is required to file 1099-MISC and 1098-T which we have done previously with paper forms. This software has significantly reduced the effort necessary to process information returns. Thanks for a great product that is well worth the price.

Karl J. Olschesky
Business Manager
Indiana County Technology Center
441 Hamill Road
Indiana, PA 15701-1465

This is the first time I have had to call in for tech support since buying Account Ability software 2 years ago. I got someone on the phone right away and they spent as much time as I needed to get everything working.

Thank you for your great help and keep up the good work!.

Johnathan M. Boyle
Tecon Corporation

I loved the software and utilized it for W2g's. Very easy to input and I actually transferred some of my companies from other W2g software.

Thanks

ARS
Tamara Luan

I thought I would write you guys an email with some feedback about Account Ability this year. I collect data all year long in a proprietary database program and use your program to report it to the IRS. Initially there was some doubt in your minds whether or not it would work on my new Quad 4, 64-bit Vista Computer. Rest easy, it worked and FAST. With Craig's help we did have to FIND where the actual IRSTAX report file got written to (Virtual Store). That was the only real ODD thing that happened. As usual yall answered my questions quickly and simply and what a pleasure it is to speak to a real American on that end.

Keep up the good work. Talk to you again next year.

Wayne Smith
Port Orange, Florida.

Just want to thank Tech Support engineers Craig and Jeff for helping us today. They're very sharp guys and very customer-oriented! I called about problems stemming from a database connection error. They talked me through a variety of troubleshooting steps then fixed some misconfigurations at our end via remote-access. Please let them know we were able to recover a backup from just two days ago to get back on track.

Thanks so much!!

Anne Martinelli Cyr
Pinnacle Business Services

When it comes to customer service, your company has been the best I’ve had the pleasure to work with. I know I can always count on you guys to either have the answers or guide me in the right direction. I want to take this opportunity to give you guys the recognition you deserve for all of your hard work.

It has been a pleasure working with you.

Kim Douglass
Field Asset Services

Hi Jeff,

I've been meaning to let you know that I appreciated all your help getting me up and going with Account Ability. It is the best year I've had doing 1099s and W-2s in the 10 plus years I've been doing them! You provide excellent customer service and a product that is very user friendly.

I look forward to working with you again in 2009.

Have a great summer!

Sue McCarthy
Brenda Laub CPA, Inc.

Jeff,

Brenda, Mitch and I wanted to let you know we have completed the submission of our W2s for the 2009 tax year and couldn't have done it without your extensive and excellent assistance! We were unsure of how to fix our error and your advice was key in getting the situation resolved! Thank you so much for walking us through each step we needed to take. Your software was perfect and we will be using it each year to complete our W2 submissions.

Thanks again!

Carla Ossler
Lakeshirts


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